Privacy Policy

Effective Date: January 2025
Version: 2025-01

1. Introduction

Wakeuper ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our file delivery automation service ("the Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, password
• Profile Information: Preferred language, timezone settings
• Billing Information: Payment details are processed by our third-party payment processor (Stripe) and we receive only transaction confirmations and partial payment details
• Content: Files you upload, folder configurations, email delivery settings

2.2 Automatically Collected Information

• Usage Data: Features used, actions performed, timestamps
• Technical Data: IP address, browser type, device information, operating system
• Log Data: Service access logs, error logs, performance metrics
• Cookies: Session cookies for authentication and preference cookies for settings

2.3 Information from Third Parties

• Payment Processors: Transaction status and payment confirmations from Stripe
• Email Delivery: Delivery status reports from email servers

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send billing information
• Send transactional emails (verification, notifications, receipts, delivery confirmations)
• Respond to support requests
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations
• Analyze usage patterns to improve features and user experience

3.1 Legal Basis for Processing (GDPR)

• Contract Performance: Processing necessary to provide the Service you signed up for
• Legitimate Interests: To improve the Service, prevent fraud, ensure security
• Consent: For optional marketing communications (you can opt out anytime)
• Legal Obligation: To comply with tax, accounting, and legal requirements

4. How We Share Your Information

We do NOT sell your personal data. We may share information only in the following circumstances:

4.1 Service Providers

• Hosting: Cloud infrastructure providers for reliable service delivery
• Payment Processing: Stripe for secure payment handling (subject to their privacy policy)
• Email Delivery: Your configured SMTP servers or our delivery infrastructure
• Analytics: Anonymized usage analytics for service improvement

4.2 Legal Requirements

We may disclose information when required to:

• Comply with applicable laws, regulations, or legal processes
• Protect our rights, property, or safety
• Respond to lawful requests from public authorities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner. You will be notified of any such change.

5. Data Retention

• Active Accounts: We retain your data as long as your account is active
• Deleted Accounts: We delete or anonymize your data within 90 days of account deletion
• Legal Requirements: We may retain certain data longer if required by law (e.g., financial records for tax purposes)
• Backups: Data may persist in encrypted backups for up to 90 days after deletion

6. Your Rights

Depending on your location, you may have the following rights:

6.1 Access

Request a copy of the personal data we hold about you.

6.2 Rectification

Request correction of inaccurate or incomplete personal data.

6.3 Erasure

Request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.

6.4 Data Portability

Receive your data in a structured, commonly used, machine-readable format.

6.5 Restriction

Request restriction of processing in certain circumstances.

6.6 Objection

Object to processing based on legitimate interests.

6.7 Withdraw Consent

Opt out of marketing communications at any time.

6.8 How to Exercise Your Rights

Contact us at privacy@wakeuper.com with your request. We will respond within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest
• Access Controls: Role-based access limited to authorized personnel
• Secure Infrastructure: Industry-standard security practices
• Regular Updates: Security patches and system updates applied promptly
• Monitoring: Security monitoring and incident detection

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Other legally approved transfer mechanisms

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we learn that we have collected data from a child under 18, we will delete it promptly. If you believe a child has provided us with personal data, please contact us.

10. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for the Service to function (authentication, security)
• Preference Cookies: To remember your settings and preferences
• Analytics Cookies: To understand how the Service is used (anonymized)

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Service functionality.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via:

• Email to your registered address
• Prominent notice on our website or within the Service

Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

Data Controller: Wakeuper

Privacy Inquiries: privacy@wakeuper.com
General Support: support@wakeuper.com
Website: https://wakeuper.com

For users in the European Union, you have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

Last Updated: January 2025
Version: 2025-01

By using Wakeuper, you acknowledge that you have read and understood this Privacy Policy.